Thank you for visiting Alartis. This Sales and Refund Policy applies to purchases made directly through www.alartis.jp from Alartis株式会社 ("Alartis"), a company established in Japan and operating from Chiba, Japan.
Purchases made through other Alartis-operated online stores, online marketplaces, social-media shopping channels or other third-party platforms are subject to the sales, payment, shipping and return terms displayed on the relevant store or platform.
By placing an order directly through www.alartis.jp, you agree to this Sales and Refund Policy together with the applicable Terms of Use and Privacy Policy.

Products and Original Artworks

Alartis presents original artworks and other products as described on the relevant product page. We make reasonable efforts to provide accurate photographs, dimensions, medium, year, condition and other relevant information.
Because monitors and devices display colors differently, minor differences between on-screen images and the physical artwork or product may occur and are not, by themselves, considered a defect.
Where stated on the product page, an original artwork may be supplied with a Certificate of Authenticity or other accompanying documentation. Buyers should review the product description and available condition information before placing an order.

Prices, Taxes and Other Charges

Prices are generally displayed in Japanese yen unless otherwise stated. For certain original artworks, the price may be provided upon request.
Applicable taxes, shipping charges, insurance costs or other charges, if any, will be displayed, quoted or otherwise communicated before the order is finalized.
For international orders, customs duties, import taxes, brokerage charges or other destination-country fees may be imposed by local authorities or carriers. Unless expressly stated otherwise, such charges are the responsibility of the buyer.

Order Acceptance and Confirmation

Submitting an inquiry or order does not by itself constitute acceptance by Alartis.
After receiving an order or purchase request, Alartis may send an acknowledgement, invoice, payment instructions, shipping information or a request for additional information. A binding sale is formed only when Alartis expressly accepts the order or confirms that the transaction has been accepted in accordance with the applicable sales process.
Alartis may decline or cancel an order before shipment where reasonably necessary because of product unavailability, a pricing or listing error, inability to complete payment or identity verification, suspected fraud, legal or regulatory requirements, sanctions or export-control restrictions, or other legitimate compliance or security reasons.
If Alartis cancels an accepted order after payment has been received, any amount due back to the buyer will be refunded using the original payment method where reasonably practicable.

Payment

Available payment methods are shown or communicated during the applicable purchase process and may include bank transfer or independent third-party payment service providers.
Where a third-party payment service provider is used, the payment may also be subject to that provider's terms, eligibility requirements, verification procedures and geographic availability.
Alartis does not guarantee that every payment method will be available for every customer, country or transaction. Alartis may request reasonable information necessary to verify an order, payer or payment before accepting or shipping an order.

Return Policy

The return conditions below constitute Alartis's return policy for direct purchases through www.alartis.jp.
Original artworks are unique items. Except where Alartis expressly agrees otherwise before purchase, returns of original artworks for a simple change of mind are not accepted after Alartis has accepted the order.
For other non-customized physical goods sold directly through www.alartis.jp, a customer may request a return within 8 calendar days after receiving the item, provided that the item is unused, undamaged and returned with its original packaging and included accessories or documentation. In such a change-of-mind return, the customer is responsible for return shipping and related costs.
Customized, personalized or made-to-order products, including print-on-demand products where applicable, cannot be returned for a change of mind once production has begun, unless otherwise required by applicable law or expressly stated for the relevant product.
The above restrictions do not limit a customer's rights where an item is damaged in transit, materially different from the item ordered, defective, or otherwise does not conform to the agreed description.

Damaged, Incorrect or Non-Conforming Items

If an item arrives damaged, is materially different from the item ordered, or does not conform to the agreed description, please contact Alartis as soon as reasonably possible after delivery and, where practicable, within 3 calendar days.
Please retain the item, all packaging materials and shipping documentation, and provide photographs or other information reasonably requested to assess the issue and, where applicable, make a carrier or insurance claim.
Where Alartis confirms that the item was damaged in transit, incorrect, defective or materially non-conforming, Alartis will provide an appropriate remedy, which may include repair, replacement where possible, cancellation and refund, or another remedy agreed with the customer. In such cases, Alartis will bear reasonable return-shipping costs where a return is required.

Return Procedure and Refunds

Before returning any item, please contact Alartis through the Help page and obtain return instructions. Items should not be sent back without prior coordination because original artworks and other valuable items may require specific packing, shipping or insurance arrangements.
Returned items remain the customer's responsibility until received by the designated return destination, except where Alartis arranges the return directly.
Once an authorized return has been received and inspected, Alartis will notify the customer of the outcome. Approved refunds are normally initiated within 10 business days after inspection. The time required for the refunded amount to appear may vary depending on the bank, card issuer or payment service provider.
Unless required by law or agreed otherwise, original outbound shipping, insurance, customs duties and similar third-party charges are not refundable in a change-of-mind return.

Shipping and Delivery

Shipping arrangements, estimated dispatch times and any applicable shipping or insurance charges will be displayed, quoted or confirmed as part of the order process.
For original artworks, Alartis may use tracked and insured shipping appropriate to the nature and value of the item. Packaging and carrier selection may vary depending on the artwork, destination and available transport services.
Delivery estimates are not guarantees. Delays may occur because of customs procedures, carrier operations, weather, force majeure events or other circumstances outside Alartis's reasonable control. Alartis will make reasonable efforts to assist customers in resolving delivery issues.

International Orders

International orders are subject to applicable Japanese export-control laws and regulations and to the laws, customs requirements and import restrictions of the destination country.
Alartis may decline shipment to a country, territory, person or destination where shipping would be unlawful, restricted, impracticable, or unavailable through the applicable carrier or payment channel.
The buyer is responsible for providing accurate delivery information and, where required, cooperating with reasonable customs, identity or import documentation requirements.

Cancellations Before Shipment

If you wish to cancel an order before shipment, please contact Alartis promptly. A cancellation request is not effective until confirmed by Alartis.
For original artworks, customized goods or made-to-order products, cancellation may not be possible after the order has been accepted or production, preparation, packing or other transaction-specific work has begun.
Where cancellation is accepted, any applicable refund will be processed in accordance with the payment method used and this Policy.

Consumer Rights

Japanese distance-selling transactions do not generally have the same statutory cooling-off system that applies to certain door-to-door or telephone sales. The return terms stated in this Policy apply to direct purchases through www.alartis.jp.
Nothing in this Policy excludes or limits any mandatory rights or remedies available to consumers under applicable law, including rights relating to goods that do not conform to the contract.

Contact and Seller Information

Seller: Alartis株式会社
Location: Chiba, Japan
Customer inquiries: please use the Help / Contact Us page on www.alartis.jp.
Seller information required by applicable law is provided on the Site in accordance with Japanese law or, where the law permits information to be omitted from an advertisement subject to prompt disclosure upon request, will be provided without delay upon a customer's request.

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Alartis株式会社, Chiba, Japan.